Personal Data Protection Policy

Element Group, including but not limited to Element Energy (Thailand) Co., Ltd. (“We”), recognizes the importance of protecting personal data. Personal data refers to any information that can identify a person, directly or indirectly. As a data controller in accordance with the Personal Data Protection Act B.E. 2562, we have created this Personal Data Protection Policy (“Policy”) to inform data subjects about the purpose, principles, and security of personal data management. This policy applies to our website(s), mobile application(s), showrooms, social networking sites, activities, and other channels through which we collect personal data, whether directly or indirectly, including information obtained from affiliated companies, subsidiaries, or business partners.

1. Personal Data

1.1 Definitions:

• Personal Data means any information relating to a person that enables the identification of that person, whether directly or indirectly.
• Sensitive Personal Data means personal information about biometric data (e.g., fingerprint scans, facial recognition, voice recognition, retina scanning), or any other information that impacts the data subject in a similar manner as defined by the personal data protection committee.
• Personal Data Protection Laws refers to the Personal Data Protection Act B.E. 2562 and other applicable laws.

1.2 Collected Personal Data
The personal data we collect includes but is not limited to:

• Personal Information: Name, surname, government-issued identification numbers (e.g., identity card number, passport number, tax identification number, driver’s license), signature, photographs, household registration, family details, account details (e.g., user names, passwords), and other similar information.
• Contact Information: Postal address, delivery address, billing address, phone numbers, email address, and social networking site contact details.
• Financial Information: Bank account details, payment information, financial contracts, statements, loans, credit card information, financial history, and any other relevant financial data.
• Vehicle Information: For customers using charger stations related to vehicles, information such as vehicle identification number (VIN), license plate number, make, model, year, color, and related maintenance and insurance details.
• Identification and Authentication Data: Information required for Know Your Customer (KYC) checks, risk management, and anti-money laundering purposes.
• Transaction Details: Payment transactions, including amount, transaction date and time, refund requests, service purchases, and related billing information.
• Electronics Information: IP address, cookies, browser details, device identifiers, location data, operating system, and browsing history.
• Market Analytics and Marketing Data: Customer feedback surveys, participation in market research, preferences, and communication regarding services and offers.
• Sensitive Personal Data: Information regarding religion, health data (if provided), and biometric data as needed for specific claims or services.

1.3 Sources of Collected Data
We collect personal data directly from individuals or indirectly from sources such as business partners, public sources, or through third parties. The data may be obtained when you interact with our services, complete forms, visit our website or use our mobile apps.

2. Purpose of Collecting Personal Data

The purposes for which we collect personal data include:

2.1 For Our Customers:

• To manage relationships with customers, fulfill service agreements, and comply with legal and regulatory requirements.
• To address customer complaints, handle transactions, provide support, and ensure an overall positive customer experience.
• To ensure the security of customer data, perform risk assessments, and comply with legal obligations related to data protection and service integrity.
• To communicate with customers regarding service updates, maintenance schedules, and other relevant information for our charging stations.
• To enable access to charging facilities, monitor usage, and ensure the smooth operation of the charging stations.
• To facilitate payment transactions, process billing, issue receipts, and manage customer accounts for services rendered.
• To analyze user feedback and interactions in order to improve service offerings and ensure that customer needs are met.
• To detect and prevent fraudulent activities, unauthorized access, and other security risks related to our services.
• To facilitate marketing campaigns, promotional offers, and communicate new features or services related to our charging stations.

2.2 For Our Business Partners and Contractors:

• To manage business operations, process payments, provide logistics services, and improve overall service quality.
• For vendor management, training, and operational audits.
• To communicate with vendors, process orders, and review contracts.

2.3 For Web Users, Visitors, and Others:

• To provide and improve our website and app services.
• To monitor and secure our digital platforms, including preventing crimes and enhancing user experience.

3. Disclosure, Sharing, or Transfer of Personal Data

3.1 Within Element Group and Related Parties:
We may disclose or transfer personal data within Element Group, including subsidiaries, business partners, and authorized third-party providers, solely for the purposes outlined in this Privacy Notice.

3.2 Third-Party Service Providers:
Personal data may be shared with third-party service providers who help us with various tasks such as providing aftersales support, conducting surveys, providing marketing services, and more.

3.3 International Data Transfers:
We may transfer personal data to other countries where we operate or to third-party providers, ensuring that personal data is appropriately protected according to applicable legal standards.

4. Data Security

We implement security measures to control access to personal data and to ensure safe processing and storage. These measures limit unauthorized access and prevent data theft or loss. We also implement a review process to ensure that personal data is handled securely at all stages.

5. Duration of Collection

We retain personal data only for as long as necessary for the purposes specified in this Policy. Our general retention period is up to 10 years, after which data will be anonymized or deleted in accordance with our data retention and disposal policies.

6. Your Rights as a Data Subject

As a data subject, you have the following rights:

6.1 Right to Access Information: Request a copy of the personal data we hold about you.

6.2 Right to Correct Data: Request correction of inaccurate or outdated data.

6.3 Right to Erasure: Request the deletion of your personal data under specific circumstances.

6.4 Right to Data Portability: Request to transfer your personal data to another entity in a structured, commonly used format.

6.5 Right to Object to Processing: Object to the collection or processing of your personal data in cases where we rely on legitimate interests, public tasks, or legal obligations.

6.6 Right to Restrict Processing: Request to suspend the processing of your data.

6.7 Right to Withdraw Consent: Withdraw consent for processing personal data at any time.

6.8 Right to File a Complaint: Submit complaints to the relevant regulatory body regarding violations of your rights under the applicable data protection laws.

7. Providing Personal Data of Third Parties

If you provide personal data of third parties to us, you confirm that you have informed them about this Privacy Notice and obtained their consent, where necessary, for the use of their personal data.

8. Use of Cookies

We use cookies and similar technologies on our website to enhance user experience and manage services. For more details, please refer to our Cookies Policy.

9. Amendments to This Privacy Notice

This Privacy Notice will be reviewed periodically and may be updated to reflect changes in data processing activities or legal requirements. When changes occur, we will notify you through our website and provide the updated version.

10. Contact Information

For any inquiries or requests regarding your personal data, please contact us at:
Element Energy (Thailand) Co., Ltd.

Email: info@elementenergy.io

Phone: 081 943 0669

Address: 17 Soi Rama IX 60 (Soi 8 Seri 7), Phatthanakan Sub-District, Suan Luang District, Bangkok, Thailand 10250

Website: https://elementenergy.io/

We are committed to addressing any concerns or questions you may have regarding your personal data in a timely and transparent manner.

Purpose

This policy sets out the rules, conditions, and penalty rates applicable where a User fails to comply with the procedures for using the EV charging station services of Element Energy (Thailand) Co., Ltd. (“Company”), operating under the trade name EV One Station. This policy is intended to ensure that the use of charging stations is fair and equitable for all Users, and to establish a consistent standard for enforcement across all stations.

Definitions

For the purpose of interpreting and applying this Policy, the following terms shall have the meanings set out below, unless the context clearly requires otherwise.

Parking Without Charging, or Connecting the Cable Without Charging

Once a User's vehicle has parked in a charging bay, the User must commence charging within 15 (fifteen) minutes from the time the system detects that the vehicle has parked in the bay. If the User fails to commence charging within that period, the Flap-lock Device shall automatically lock the vehicle's wheel, and the Company shall be entitled to charge the User a penalty at the rate of THB 1,000 (one thousand Baht only) per 6 (six)-hour period, calculated from the time the violation begins and continuing until the User has remedied the violation. Where the violation continues beyond a 6 (six)-hour period, even partially, the next 6 (six)-hour period shall be deemed to have commenced, and the Company shall be entitled to charge an additional penalty of THB 1,000 (one thousand Baht only) for that period. The same calculation shall apply to each subsequent 6 (six)-hour period during which the violation continues.

Failure to Remove the Vehicle from the Charging Bay After Charging Is Complete

Once charging is complete, the User is responsible for disconnecting the charging cable and removing the vehicle from the charging bay within 15 (fifteen) minutes from the time charging is completed. If the User fails to do so within that period, the Company shall be entitled to charge the User a penalty at the rate of THB 1,000 (one thousand Baht only) per 6 (six)-hour period, calculated from the time the violation begins and continuing until the User has removed the vehicle from the charging bay. Where the violation continues beyond a 6 (six)-hour period, even partially, the next 6 (six)-hour period shall be deemed to have commenced, and the Company shall be entitled to charge an additional penalty of THB 1,000 (one thousand Baht only) for that period. The same calculation shall apply to each subsequent 6 (six)-hour period during which the violation continues.

The penalty under Clause 3.1 and Clause 3.2 is separate from the charging service fee. Where the User has not yet paid the charging service fee, the Company shall be entitled to automatically include the penalty together with the charging service fee. Where the User has already paid the charging service fee, the Company shall be entitled to collect the penalty through the payment channels set out in Clause 4.

Penalty Payment Channels

The Company shall be entitled to collect penalties under Clauses 3.1 and 3.2 through one or more of the following channels:

• Direct bank transfer to the Company's account, arranged via LINE Official Account: @Evonestation
• Any other channel that the Company may introduce and announce from time to time

Exceptions to Penalty Charges

The Company shall not charge a penalty under Clauses 3.1 and 3.2 where the delay or failure to charge results from a malfunction of the charging station's equipment or system, or from any other force majeure event not attributable to the User, provided that the User notifies the Company of such malfunction within the period specified by the Company.

General Provisions

• The collection of a penalty under this policy shall not preclude the Company from taking any other action under the terms and conditions of service, or from exercising any other legal right, including the right to suspend or terminate service to a User who repeatedly violates this policy.
• The Company reserves the right to amend, revise, or change this policy as it deems appropriate, and will announce any such change via the Company's website and/or application. The most recently updated version of this policy shall take effect immediately upon announcement, unless otherwise specified.
• For further inquiries or to report an issue, please visit evonestation.io or contact the EV One Station Contact Center at 081-943-0669.

This policy shall take effect from 24.02.2026 onward.

Purpose

This Policy is established to set out the rules, procedures, and conditions for requesting a Tax Invoice for the use of the EV charging station services of Element Energy (Thailand) Co., Ltd. (the “Company”), operating under the trade name “EV One Station”, so that Users are clearly and accurately informed of the channels, procedures, timeframes, and information required to request a Tax Invoice.

Definitions

For the purpose of interpreting and applying this Policy, the following terms shall have the meanings set out below, unless the context clearly requires otherwise.

A User who wishes to request a Tax Invoice for the use of the charging service may submit a request through a Company-Designated Channel within 3 (three) days from the Date of Service Completion, so that the Company may issue and deliver the Tax Invoice accurately and promptly. Such period shall begin to run from the day following the Date of Service Completion.

Where a User submits a request after the period specified in Clause 3.1, the User may contact the Company through a Company-Designated Channel so that the Company may review the request and proceed in accordance with the applicable procedure. Any such action by the Company shall be carried out in accordance with the criteria, procedures, and conditions prescribed by applicable law.

A User may submit a request for a Tax Invoice for services used in any given month no later than the 3rd (third) day of the month following the month in which the service was used, so as to enable the Company to prepare and process the relevant accounting and tax data within the applicable processing cycle. The Company reserves the right to decline requests for a Tax Invoice submitted after the 3rd (third) day of the month following the month in which the service was used, as such date marks the close of the request period for the accounting and tax processing cycle for the month in which the service was used. The Company's handling of Tax Invoices shall be carried out in accordance with the criteria, procedures, and conditions prescribed by applicable law.

For requests submitted via the Webapp, once the User completes payment for the charging service, the system will display the Summary of Charge page, on which the User may choose to request a Tax Invoice and provide an email address to receive a link for entering the information required to issue the Tax Invoice.

The User must provide the information required for issuing the Tax Invoice accurately, completely, and on an up-to-date basis, including name (or corporate name), address, and taxpayer identification number, together with any other information required by the system or the Company. The User is responsible for verifying the accuracy of such information before submitting it to the Company.

Once the User has completed and submitted the required information, the Company will prepare the Tax Invoice based on the service usage data and the information provided by the User. The Tax Invoice will be generated through the Company's automated system in the format designated by the Company, and the User may access or retrieve the Tax Invoice through a Company-Designated Channel.

If a User finds that the information on a Tax Invoice is incorrect due to an error in the information provided by the User, the User may request a correction via the LINE Official Account: @Evonestation. The Company will verify the information and notify the User of the relevant procedure. Any correction or reissuance of a Tax Invoice shall be carried out in accordance with the criteria and conditions prescribed by applicable law.

Where the Company has properly delivered a Tax Invoice to the email address or other channel notified by the User, but the User is unable to receive or access the Tax Invoice because the contact information provided is incorrect, incomplete, or not up to date, the User may contact the Company through a Company-Designated Channel to request that the Company review the matter and proceed in accordance with the applicable procedure.

Where a Tax Invoice cannot be delivered to, or accessed by, a User due to a system malfunction or other cause beyond the Company's reasonable control, the Company will take appropriate action to remedy the issue and deliver, or provide access to, the Tax Invoice as appropriate. Such action shall be carried out in accordance with the criteria, procedures, and conditions prescribed by applicable law.

General Provisions

• The Company reserves the right to update, amend, or change this Policy as it deems appropriate. Any such change will be announced via the Company's website and/or application, and the most recently updated version of this Policy shall take effect immediately upon announcement, unless otherwise specified.
• Should a User have any questions regarding requesting a Tax Invoice, the User may contact the Company at service@elementenergy.io.

This Policy is effective from 03.06.2026 onward.

Purpose

This Policy is established to set out the rules, conditions, and the rights and obligations relating to the issuance, sale, use, and management of Gift Cards and Fleet Cards used to pay for EV charging station services provided by Element Energy (Thailand) Co., Ltd. (the "Company") under the name "EV One Station", so that all Cardholders clearly understand the scope of card use in connection with the Company's services.

Definitions

For the purpose of interpreting and applying this Policy, the following terms shall have the meanings set out below, unless the context clearly requires otherwise.

Scope of Use and Card Value

• This card may only be used to pay for EV charging services at EV One Station stations.
• This card carries the value stated on the card or recorded in the Company's system. It may not be exchanged, redeemed for cash, or refunded in respect of any Remaining Card Value under any circumstances.
• The Cardholder may pay for services up to the limit of, or the Remaining Card Value on, the card. Once the Remaining Card Value has been fully used, the service will end automatically and the Cardholder will not be able to continue the service, unless payment is made using another payment method specified by the Company.
• The Cardholder may check the Remaining Card Value at evonestation.io or by contacting the EV One Station Contact Center.

Card Delivery and Receipt

• For cards ordered through online channels, the Company will deliver the card to the address provided by the Purchaser within 5 business days from the date the Company receives payment in full. Delivery timeframes may vary depending on the courier service provider or in the event of force majeure.
• The Purchaser may check the delivery status of the card via the email address provided to the Company. The Company will send the tracking number to that email address once the card has been dispatched.
• If the Purchaser does not receive the card within the specified timeframe, or receives a card that is damaged during delivery, please contact the EV One Station Contact Center within 7 days from the date the card was received, or the date it should have been received, so that the Company may investigate and take appropriate corrective action.

Damaged, Lost, or Stolen Cards

• The Company reserves the right to refuse any card that is damaged, incomplete, altered, tampered with, or otherwise unable to be verified as authentic.
• If a card is lost, stolen, or used by another person, the Cardholder may notify the Company to request that use of the card be suspended. The Company will suspend use of the card upon receiving such notice. The Company will not issue a replacement card for a card that has been lost or stolen, and the Company will not be liable for any loss or damage occurring prior to the suspension of the card.

Card Validity Period

This card is valid for 3 years from the date the Purchaser receives the card at the specified delivery address, with the Company using the delivery date recorded by the courier service provider as the reference point. Once this validity period has expired, the card may no longer be used and no claim may be made for any Remaining Card Value.

Suspension of Rights and Changes to Terms

• The Company reserves the right to suspend or terminate the use of a card if it detects fraudulent use, forgery, alteration or tampering with the card, or use that does not comply with these terms and conditions.
• The Company may amend these terms and conditions of card use as it deems appropriate, and will provide notice through the channels designated by the Company. Any such amendment shall not affect the rights of a Cardholder that arose before the effective date of the amendment.
• Use of this card constitutes the Cardholder's acknowledgment that they have read, understood, and accepted all of the Company's terms and conditions for use of the card.

Scope of Use

• This card may only be used to receive EV charging services at EV One Station stations.
• Use of the card, the Service Limit, and other benefits shall be subject to the conditions set out in the EV One Station Service Agreement.

Ownership and Transfer of Rights

• This card is the property of the Company. The Cardholder has no right to sell, transfer, or allow any other person to use the card, unless the Company has given written permission.
• The Cardholder is responsible for keeping the card and any related card information confidential, and for preventing unauthorized use of the card by any other person.

Suspension, Cancellation, and Recall of the Card

• The Company reserves the right to suspend, cancel, or recall a card in accordance with the conditions set out in the EV One Station Service Agreement, including where fraudulent use of the card, breach of the Service Agreement, or violation of this Policy is detected.

Lost, Damaged, or Non-Functional Cards

• If a card is lost, damaged, or otherwise unable to be used, the issuance of a replacement card shall be subject to the conditions and fees set out in the EV One Station Service Agreement.
• The Cardholder shall promptly notify the Company upon becoming aware that a card has been lost, stolen, or used without authorization, so that the Company may suspend use of the card. Liability for any transactions made using the card prior to such notice of suspension shall be as set out in the Service Agreement.

Acceptance of Terms

• Use of this card constitutes the Cardholder's acknowledgment that they have read, understood, and accepted all terms and conditions set out in the EV One Station Service Agreement and this Policy.

General Provisions

• The Company reserves the right to review, amend, or change this Policy as it deems appropriate, and will announce any such changes via the Company's website and/or application. The most recently updated version of this Policy shall take effect immediately upon announcement, unless otherwise specified.
• Cardholders may contact the Company for further information, or to report any issue relating to the use of a card, at evonestation.io or through the EV One Station Contact Center, Tel. 081-943-0669.

This Policy shall take effect from 11.08.2026 onward.